Client Services Liaison (Behavioral Health Coach) -Innovations Team
CenterCenter for Community Services
GroupAging & Independence Services
Salary Range$49,441-$84,049


The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the region’s success, including growth and development, transportation, water resources, services for older adults and workforce solutions. ARC is dedicated to unifying the region’s collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives, the provision of objective information, and the involvement of the community in collaborative partnerships. 

As a member of the Innovations Team, the Client Services Liaison (Behavioral Health Coach) will provide person centered coaching and health education to assigned clients and link them to resources and services that address mental and physical health needs so they can remain in their community.  This individual will also utilize a person-centered approach to address barriers to social determinants to improve health outcomes and includes complex care coordination efforts across teams to address health conditions such as behavioral health, diabetes, and other chronic health issues. 

This position is field-based and may include performing in-home consultation/assessment and care plan development for persons with behavioral health needs. This full-time temporary position is funded with a grant and will end on December 31, 2021 (the duration of the grant funding) with eligibility of medical health benefit, the High Deductible Health Plan (HDHP). This role is field based and reliable transportation is required.


  • Schedules and conducts face to face or telephonic consultation and provides coaching support to assigned clients and/or their caregivers;
  • Meets with individuals and/or caregivers to complete needed assessments/documentation;
  • Determines client’s unmet needs, barriers, preferences, and goals, while applying person centered principles; develops and implements the most appropriate action plan;
  • Conduct individualized resource searches and identify appropriate resources to meet the established needs;
  • Makes referrals and links clients and/or caregivers with the most appropriate resources;
  • Conducts needed follow-up and responds to client requests;
  • Communicates with community and health systems partners as needed;
  • Maintains spreadsheets or reports used to share outcomes and opportunities with management or external payors;
  • Presents programs and progress to clinicians as needed;
  • Completes reports with required documentation and prescribes contacts within required time frames;
  • Serves as a liaison with organizations and businesses in the aging services community; and
  • Performs other duties as assigned to support agency goals and objectives.


  • Knowledge of the behavioral health and long-term care services network;
  • Knowledge of Medicare and Medicaid eligibility and social service resources for aging population served including networks and community resources;
  • Knowledge of Elderly and Disabled Waiver and other Medicaid waiver programs;
  • Ability to understand and practice active listening techniques;
  • Ability to establish rapport with clients to elicit needs and match with appropriate resources;
  • Ability to exercise confidentiality and maintain records and files;
  • Ability to organize task, meet deadlines, and manage and prioritize competing demands;
  • Skill in providing attention to detail in assignments;
  • Possess exceptional time management, interpersonal and communication skills;
  • Possess strong collaboration and partnership development skills with internal and external partners;
  • Proficient in using database technology and Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).


  • Bachelor’s degree in social work, human services, gerontology, or related field
  • One (1) year of related counseling or client advocacy or information/referral experience in mental health, aging or disability services

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.


  • Master’s degree in social work, gerontology or related field


In addition to the detailed examples of responsibilities and abilities contained herein, all employees of the Atlanta Regional Commission are expected to model behavior consistent with the guiding principles outlined in our Evolution Strategy. Specifically, incumbents are responsible for demonstrating work habits that are:

  1. Interdisciplinary by promoting professional and interpersonal connections and integration across functional disciplines;
  2. Holistic by seeking expertise within the team, Group, or Agency to produce his/her work output, and demonstrating a strong understanding of and support for interrelationships between their work and the work of others in the team, Group, or Agency;
  3. Actionable by continuously striving to improve his/her capabilities to produce sustainable outcomes, and displaying a strong need for achievement and a high energy level to attain goals;
  4. Outcome Based by taking the initiative to meet goals and expectations, and consistently striving to produce tangible results with significant visible impact, and;
  5. Targeted toward Ensuring Colleagues' Success by willingly and deliberately providing his/her expertise to others in an effort to build and sustain effective internal and external working relationships, and by modeling behaviors that consistently demonstrate concern for colleagues' success, needs, respect, trust and integrity.