Management Services Specialist (Provider Network Specialist)
CenterCenter for Community Services
GroupAging & Independence Services
Salary Range$42,777-$50,000
  

POSITION SUMMARY:

The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the region’s success, including growth and development, transportation, water resources, services for older adults, and workforce solutions. ARC is dedicated to unifying the region’s collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives, the provision of objective information, and the involvement of the community in collaborative partnerships.

The Management Services Specialist will work in coordination with the Home and Community based (HCBS) Provider Network Section Manager and team members to provide advanced and complex administrative support that includes program and data analysis, maintaining accuracy of databases and tracking tools, creating mechanisms to keep the entire provider network informed of important meetings, knowledge, and training opportunities as it relates to non-Medicaid home and community-based services across the region. These services include but are not limited to case management, transportation, home delivered meals/congregate meals, homemaker, personal care, caregiver services, and senior recreation.

This role includes responsibilities related to the support of the provider network and contract fulfillment by subgrantees. It provides support to the development of the Notifications of Funding Availability (NOFA’s) and support the budget tracking work that the team does with the providers. This position requires engagement with all subgrantees funded through the Aging & Independence Services Department as the Area Agency on Aging.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Prepares, organizes, and maintains files, logs, and records; enters and updates system data; reviews and maintains schedules; photocopies documents; maintains and secures confidential and sensitive information;
  • Assists and provides support in meeting and/or event planning; coordinating event logistics and dissemination of information;
  • Assists staff with marketing and/or communication efforts by updating websites, preparing email blasts; and preparing marketing and communication materials from draft copy;
  • Provides basic research in assigned area; compiling information and entering information into related databases; extracts information from databases and creates and edits charts and reports;
  • Compiles, organizes, and tracks data and information; reviews and verifies data for accuracy and completion; prepares and distributes standard reports, notices, requests, documents and/or correspondence; monitors completion, authorization and timely return of applicable documents and forms;
  • Provides support to the development of the Notice of Funding Availability (NOFA) process as needed;
  • Responsible for maintaining all Standard Operating Procedures needed to identify the work of the section;
  • Processes and monitors status of a variety of administrative and financial transactions such as invoice payment, credit card reconciliation/payment, procurement forms and/or travel arrangements; coordinates internal office transaction processes;
  • Perform other duties as assigned to support agency goals and objectives.

 

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

  • Knowledge of the home and community-based services network;
  • Knowledge of the Aging Network, experience in the field of aging/disabilities;
  • Knowledge of financial transaction processing such as paying invoices, procurement processing and/or travel arrangements;
  • Ability to work in collaboration with other team members and section supervisors;
  • Ability to compile and assess data to identify trends;
  • Ability to work independently, establish priorities and organize work;
  • Ability to multi-task with attention to detail and strong time management skills;
  • Ability to organize tasks, meet deadlines, and manage and prioritize competing demands;
  • Possess excellent communication skills, including both written and verbal;
  • Possess strong analytical, technical, and organizational skills;
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams and PowerPoint) and data management systems.

MINIMUM QUALIFICATIONS:

  • High School Diploma or GED  
  • Four (4) years of related administrative support or customer service experience

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

SPECIAL REQUIREMENTS:

  • Selected candidate will be subject to a criminal background check

In addition to the detailed examples of responsibilities and abilities contained herein, all employees of the Atlanta Regional Commission are expected to model behavior consistent with the guiding principles outlined in our Evolution Strategy. Specifically, incumbents are responsible for demonstrating work habits that are:

  1. Interdisciplinary by promoting professional and interpersonal connections and integration across functional disciplines.
  2. Holistic by seeking expertise within the team, Group, or Agency to produce his/her work output, and demonstrating a strong understanding of and support for interrelationships between their work and the work of others in the team, Group, or Agency.
  3. Actionable by continuously striving to improve his/her capabilities to produce sustainable outcomes and displaying a strong need for achievement and a high energy level to attain goals.
  4. Outcome Based by taking the initiative to meet goals and expectations, and consistently striving to produce tangible results with significant visible impact, and
  5.  Targeted toward Ensuring Colleagues' Success by willingly and deliberately providing his/her expertise to others to build and sustain effective internal and external working relationships, and by modeling behaviors that consistently demonstrate concern for colleagues' success, needs, respect, trust, and integrity.