Client Services Liaison (Information Counseling Team)
CenterCenter for Community Services
GroupAging & Independence Services
Salary Range$49,441-$84,094
  

POSITION SUMMARY:

The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the region’s success, including growth and development, transportation, water resources, services for older adults and workforce solutions. ARC is dedicated to unifying the region’s collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives, the provision of objective information, and the involvement of the community in collaborative partnerships.

The Client Services Liaison will be responsible for performing  Information & Referral counseling services to citizens seeking community supports and services in the Atlanta region.  This position may include performing intake and screening functions for the Community Care Services Program and/or the Home and Community Based Services Program.  This individual will be responsible for providing telephone and/or face-to-face consultation to older adults, caregivers, individuals with disabilities of all ages, and the general public who are seeking information about options and resources in the Atlanta region, both public and private, as well as home and community-based services.  and performs other duties as determined by Unit Coordinator.  This position will fill four (4) vacancies.

This full-time permanent position with benefits is funded with ARPA funding through September 2024.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provides telephone or face-to-face consultation to determine program eligibility; assesses the needs of clients using a person-centered approach to determine resource options; performs pre-screening to determine program eligibility;
  • Conducts individualized research to determine resources to meet client needs; makes referrals and links clients and/or caregivers with resources;
  • Documents client interactions in client management system including assessment, identified needs, referrals and outcome;
  • Collaborates and engages with community partners to facilitate ease of access to service;
  • Conducts follow-up with clients to ensure resources are received, are appropriate, and individual outcomes are achieved;
  • generates customized client reports; serves as liaison with organizations and businesses in the aging services community;
  • Perform other duties as assigned to support agency goals and objectives.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

  • Knowledge of social service resources for population served including networks and community resources;
  • Knowledge of long-term care services network;
  • Knowledge of Medicare and Medicaid eligibility;
  • Knowledge of Elderly and Disabled Waiver and other Medicaid waiver programs;
  • Ability to understand and practice active listening techniques;
  • Ability to establish rapport with clients to elicit needs and match with appropriateresources;
  • Ability to provide attention to detail in assignments;
  • Ability to exercise confidentiality and maintain records and files;
  • Ability to perform basic original research, compile and assemble data;
  • Skill in organizing tasks, meeting deadlines and prioritizing competing demands;
  • Skill in overseeing and organizing and maintaining records and files;
  • Possess exceptional time management, interpersonal and communication skills;
  • Possess strong collaboration and partnership development skills with internal and external partners;
  • Proficient in database technology and Microsoft Office Suite (Outlook, Word, Excel, Teams and PowerPoint).

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in social work, human services, gerontology or related field
  • One (1) year of related counseling or client advocacy or information/referral experience in area of assignment (such as mental health, aging or disability services)

 

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.


PREFERRED
QUALIFICATION:

  • Master’s degree in Social Work, Gerontology or related field

 

SPECIAL REQUIREMENTS:

  • Selected candidate will be subject to a criminal background check

In addition to the detailed examples of responsibilities and abilities contained herein, all employees of the Atlanta Regional Commission are expected to model behavior consistent with the guiding principles outlined in our Evolution Strategy. Specifically, incumbents are responsible for demonstrating work habits that are:

  1. Interdisciplinary by promoting professional and interpersonal connections and integration across functional disciplines;
  2. Holistic by seeking expertise within the team, Group, or Agency to produce his/her work output, and demonstrating a strong understanding of and support for interrelationships between their work and the work of others in the team, Group, or Agency;
  3. Actionable by continuously striving to improve his/her capabilities to produce sustainable outcomes, and displaying a strong need for achievement and a high energy level to attain goals;
  4. Outcome Based by taking the initiative to meet goals and expectations, and consistently striving to produce tangible results with significant visible impact, and; 
  5.  Targeted toward Ensuring Colleagues' Success by willingly and deliberately providing his/her expertise to others in an effort to build and sustain effective internal and external working relationships, and by modeling behaviors that consistently demonstrate concern for colleagues' success, needs, respect, trust and integrity.