Program/Project Administrator
CenterCenter for Livable Communities
GroupMobility Services
Salary Range$74,063-$125,908
  

POSITION SUMMARY:

The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the region’s success, including growth and development, transportation, water resources, services for older adults and workforce solutions. ARC is dedicated to unifying the region’s collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives, the provision of objective information, and the involvement of the community in collaborative partnerships. 

The Mobility Services Program Administrator will be responsible for ensuring the successful completion of Transportation Demand Management (TDM) projects related to employer and commuter outreach for the Georgia Commute Options (GCO)* program and the Transportation Management Associations. This individual will serve as an ARC subject matter expert on TDM issues including carpooling, transit, bicycle and pedestrian enhancement, telework, employer services and other transportation alternatives that may be developed.  

* GCO is a program aimed at helping the region's employers and property managers develop commute options programs for employees and tenants that enable and encourage commuting by a transportation mode other than a single occupant vehicle as well as incentivizing behavior change in the region's commuters to carpool, vanpool, transit, bike, walk, and/or telework.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage and oversee funding of the TDM work of multiple staff, contractors, consultants and seven area Transportation Management Associations for the 20 county non-attainment air quality area of metro Atlanta;
  • Provide project management and coordination for the Mobility Services Group’s body of work, ensuring that all required entities are engaged in processes and timelines; maintaining a master projects schedule for the group, and providing updates as needed.
  • Coordinate outreach activities related to GCO and day to day coordination with internal and external stakeholders of all modes to include transit, biking, walking, carpool/vanpool and teleworking;
  • Provide input to strategic decisions including design and plans that affect GCO employer services and outreach; the development and execution in coordination with Mobility Services staff of the Atlanta Bike Challenge, Try Transit and other regionally based modal promotions including procurement of event sponsors;
  • Develop, manage and supervise staff in incentives management, schools and employer outreach efforts;
  • Collaborate with regional transit operators, local governments, employers and various other partner organizations;
  • Manage the operations of all GCO Incentive Programs in collaboration with technology staff;
  • Plan and manage TDM-related outreach efforts to special interests, diverse employer groups (e.g. small business, multicultural, etc.), and facilitate committees;
  • Establish relationships with local organizations and nonprofits; monitor program goals in coordination with Mobility Services Manager and colleagues;
  • Track progress against participation goals and make recommendations for future enhancements;
  • Ensure that projects are delivered on time, within scope, and within budget; review and approve monthly invoice submission from contractors;
  • Supervise and direct consultants on development of program management guides, studies and TDM-related publication updates (e.g. TDM Plan, Local Government Guide, etc.);
  • Develop and manage consultants on the TMA Formation Guidebook, providing a clear decision-making process for formation of new TMAs in the region;
  • Host and facilitate monthly ARC Contractor’s meeting to coordinate and provide strategic guidance to TMA contractors and partners;
  • Direct ARC staff related to TMA/GCO support services related to billing and the Salesforce CRM;
  • Work in partnership with Mobility Services marketing and communications and technology programs in the planning and implementation of annual TDM-related training and summits;
  • Liaise with Georgia DOT in reviewing and approving the future direction and vision for program evaluation related to GCO;
  • Supervise internal staff and consultant staff, measure project performance using appropriate systems, tools, and techniques; resolve issues arising from operations and require coordination with other groups/centers and escalate issues to management as needed;
  • Perform other duties as assigned to support agency goals and objectives.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

  • Knowledge of TDM ride-matching systems and innovative TDM technology;
  • Knowledge of basic management and business skills;
  • Knowledge of basic marketing, communications and public relations principles;
  • Possess excellent interpersonal skills and strong decision-making and problem-solving skills;
  • Possess strong attention to detail and time management skills;
  • Possess strong communication, team collaboration and customer service skills;
  • Skill in data analysis, advanced writing and project management principles;
  • Ability to work independently, in groups, and to lead groups;
  • Ability to handle media inquiries in relation to the agency’s work on commuter programs;
  • Ability to work collaboratively with peers whose programs’ success depends on your output;
  • Ability to develop and manage the scope, schedule and budget for large-scale contracts;
  • Ability to troubleshoot and determine root cause analysis and solutions for complex program issues;
  • Proficient in standard office equipment, Microsoft Office, customer relationship management applications and related software applications;
  • Proficient in public speaking, presenting, facilitating meetings, developing presentations, timelines, project scopes and objectives for Requests for Proposals and Vendor Contracts.

MINIMUM QUALIFICATIONS (equivalent combination acceptable): 

  • Master’s degree in business or public administration or directly related field
  • Five (5) years of program administration experience to include project management, management of contractors/consultants, large-scale contracts, event marketing or record-keeping
  • Two (2) years of supervisory experience

 PREFERRED QUALIFICATIONS:

  • PMP Certification
  • Previous experience in an operational setting – managing workflow and customer touch points (e.g. call center, live chat, email, customer service number, etc.)
  • Previous Transportation Demand Management experience  

SPECIAL REQUIREMENTS:

In addition to the detailed examples of responsibilities and abilities contained herein, all employees of the Atlanta Regional Commission are expected to model behavior consistent with the guiding principles outlined in our Evolution Strategy. Specifically, incumbents are responsible for demonstrating work habits that are:  

  1. Interdisciplinary by promoting professional and interpersonal connections and integration across functional disciplines;
  2. Holistic by seeking expertise within the team, Group, or Agency to produce his/her work output, and demonstrating a strong understanding of and support for interrelationships between their work and the work of others in the team, Group, or Agency;
  3. Actionable by continuously striving to improve his/her capabilities to produce sustainable outcomes, and displaying a strong need for achievement and a high energy level to attain goals;
  4. Outcome Based by taking the initiative to meet goals and expectations, and consistently striving to produce tangible results with significant visible impact, and; 
  5. Targeted toward Ensuring Colleagues' Success by willingly and deliberately providing his/her expertise to others in an effort to build and sustain effective internal and external working relationships, and by modeling behaviors that consistently demonstrate concern for colleagues' success, needs, respect, trust and integrity.